Ana Carvalho

About

Highly dedicated and compassionate Clinical Care Supervisor with over 13 years of progressive experience in the healthcare sector, specializing in nursing and dementia care. Proven leader in optimizing patient-centered care, staff supervision, and regulatory compliance, consistently fostering supportive and collaborative environments. Adept at managing complex care plans, resolving conflicts, and ensuring high standards of service delivery through strong communication and proactive leadership.

Work Experience

Clinical Care Supervisor

Nursing/Dementia Home

Nov 2009 - May 2024

Gloucester, Gloucestershire, UK

Led comprehensive patient care and operational oversight for a nursing/dementia home, ensuring high standards of service delivery and regulatory compliance.

  • Coordinated and oversaw daily patient care operations, collaborating with nursing staff to ensure smooth service flow and optimal resident well-being.
  • Developed and implemented individualized, person-centred care plans, actively involving patients and their families to achieve specific health outcomes.
  • Ensured rigorous adherence to CQC standards, healthcare regulations, and ethical guidelines through meticulous record-keeping and regular auditing of care practices, proactively identifying and rectifying deviations.
  • Managed scheduling, workflow, and supervision of support staff, providing comprehensive training and mentoring in areas such as manual handling and medication administration to enhance team competency and efficiency.
  • Facilitated critical communication and coordination among patients, families, healthcare professionals, and support services to ensure seamless care continuity.
  • Advocated for patient rights and needs, effectively resolving complex care coordination challenges and presenting solution-focused approaches to improve quality of life.

Domestic Housekeeper / Nanny

Private Residence - Glaister Family

Nov 2008 - May 2009

Sevenoaks, Kent, UK

Provided comprehensive household management and childcare services for a family of five, ensuring a well-organized and supportive home environment.

  • Managed daily household operations, including extensive cleaning, laundry, and meal preparation, maintaining high standards of organization and hygiene.
  • Coordinated school transportation and supervised children's activities, ensuring their safety and well-being.
  • Performed essential errands such as weekly grocery shopping and pet care (dog walking), optimizing household efficiency and family convenience.

Housekeeper/ Nanny

Private Residence - Todd & Vanderpump Family

Feb 1996 - Dec 1997

Cheltenham, Gloucestershire, UK

Delivered high-standard domestic and childcare support for a family of four, contributing to a smoothly functioning and welcoming household.

  • Executed comprehensive cleaning, laundry, and ironing services to consistently maintain impeccable household standards.
  • Prepared daily meals and managed catering for dinner parties, demonstrating culinary skills and organizational ability.
  • Facilitated school transportation for children, ensuring timely and safe arrivals and departures.

Housekeeper/ Nanny

Private Residence - Neto Family

Oct 1993 - Jan 1996

Cheltenham, Gloucestershire, UK

Managed all aspects of household duties and childcare for a family of three, providing reliable and dedicated support.

  • Performed extensive house cleaning, laundry, and ironing, ensuring a pristine and orderly living space.
  • Prepared meals and managed kitchen operations, catering to family dietary needs.
  • Provided consistent school transportation, ensuring punctuality and safety for children.

Education

Health & Social Care

T2

Jan 2013 - Jan 2014

Gloucester, Gloucestershire, UK

Health & Social Care

T2

Jan 2009 - Jan 2010

Gloucester, Gloucestershire, UK

Certificates

Care Certificate

Various Healthcare Providers

Nov 2009

Safe Handling and Administration of Medication

Various Healthcare Providers

Nov 2009

Emergency Aid

Various Healthcare Providers

Nov 2009

Dementia Awareness

Various Healthcare Providers

Nov 2009

Safeguarding & Protection of Adults

Various Healthcare Providers

Nov 2009

Deprivation of Liberty Safeguards (DOLs)

Various Healthcare Providers

Nov 2009

Dignity & Respect

Various Healthcare Providers

Nov 2009

Skin Integrity

Various Healthcare Providers

Nov 2009

Fall Prevention & Awareness

Various Healthcare Providers

Nov 2009

Fluids & Nutrition

Various Healthcare Providers

Nov 2009

Oral Health Awareness

Various Healthcare Providers

Nov 2009

Equality & Diversity

Various Healthcare Providers

Nov 2009

Challenging Behaviour

Various Healthcare Providers

Nov 2009

Clinical Governance

Various Healthcare Providers

Nov 2009

COSHH (Control of Substances Hazardous to Health)

Various Healthcare Providers

Nov 2009

Safe Handling of Medicines

Various Healthcare Providers

Nov 2009

Topical Medication Administration

Various Healthcare Providers

Nov 2009

Infection Prevention and Control

Various Healthcare Providers

Nov 2009

Fire Awareness

Various Healthcare Providers

Nov 2009

Moving & Handling Trainer

Various Healthcare Providers

Nov 2009

Languages

English , Portuguese , Spanish

Skills

Clinical Care & Compliance

  • Medication Administration
  • Wound Care
  • CQC Standards
  • Safeguarding Procedures
  • Health & Safety Compliance
  • Clinical Record-Keeping
  • Data Protection Compliance
  • Patient Advocacy
  • Palliative Care
  • Dementia Care
  • Fall Prevention
  • Infection Control
  • COSHH
  • Safe Handling of Medicines
  • Topical Medication Administration
  • First Aid Proficiency
  • Emergency Aid

Care Management

  • Patient-Centered Care
  • Client Assessment
  • Care Plan Development
  • Intervention Evaluation
  • Fluids & Nutrition
  • Oral Health Awareness
  • Skin Integrity
  • Challenging Behaviour
  • Dignity & Respect
  • Deprivation of Liberty Safeguards (DOLs)

Leadership & Development

  • Team Leadership
  • Staff Training & Mentoring
  • Workflow Management
  • Conflict Resolution
  • Staff Development
  • Proactive Leadership
  • Initiative Taking

Communication & Interpersonal

  • Effective Communication
  • Compassionate Communication
  • Relationship Building
  • Active Listening
  • Empathy
  • Client-Focused

Operational & Administrative

  • Quality Assurance
  • Time Management
  • Decision Making
  • Solution-Focused Techniques
  • Computer Literacy
  • Confidentiality
  • Organization Skills
  • Housekeeping Management

Interests

Travel

  • Learning new languages
  • Understanding new cultures

Socializing

  • Family and friends

Fitness

  • Gym
  • Walks on the beach

Culinary Arts

  • Cooking for family and friends

Digital Engagement

  • Social media